Customer Relation

Becoming Customer Focused and Aligning Delivery

  • Strategic Marketing, Sales, and Customer Service
  • Performance Excellence and Process Improvement
    (including Quality, TQM, Six Sigma and Baldrige)
  • Organization Redesign for Watertight Integrity
Creating Customer Value is a tailored and flexible strategic marketing and process redesign improvement effort we use to assist organizations in providing world-class results and value to their customers.

Marketing, Sales, and Service

  • FREE Materials
  • Product Catalogue
  • Our Systems Approach
  • Our Consulting Business
  • Our Practice Leader
  • Positioning & Strategic Business Design to Create Customer Value (Executive Briefing Booklet)
  • Positioning to Create Customer Value—Executive Summary Article
  • Strategic Marketing and Sales (4-color Model)